Terms of Service

Last updated: October 19, 2025

1. Acceptance of Terms

By accessing or using CognitiveX (“the Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

CognitiveX is a cognitive infrastructure platform that provides:

  • Memory layer for semantic storage and retrieval
  • Cognition layer for reasoning and pattern recognition
  • Decision layer for adaptive choices
  • Collective intelligence features
  • API access and integration capabilities

3. User Accounts & Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Ensuring your account information is accurate and current
  • Notifying us immediately of any unauthorized use

4. Acceptable Use Policy

You agree NOT to:

  • Use the Service for any illegal activities
  • Attempt to gain unauthorized access to our systems
  • Abuse, harass, or threaten other users
  • Transmit malware, viruses, or harmful code
  • Violate rate limits or attempt to circumvent usage restrictions
  • Resell or redistribute the Service without authorization
  • Use the Service to create competing products

5. Intellectual Property Rights

Platform Ownership

CognitiveX and its original content, features, and functionality are owned by CognitiveX and are protected by international copyright, trademark, and other intellectual property laws.

Your Content

You retain all ownership rights to your content (memories, reasoning patterns, data). By using the Service, you grant us a limited license to store, process, and display your content solely to provide the Service to you.

Shared Patterns

When you share patterns publicly, you grant other users a license to view and use those patterns. You retain ownership but allow the community to benefit from your contributions.

6. Payment Terms

  • Subscriptions: Billed monthly or annually based on your plan
  • Payment Method: Valid payment method required for paid plans
  • Auto-Renewal: Subscriptions automatically renew unless cancelled
  • Refunds: Pro-rated refunds available within 14 days of upgrade
  • Price Changes: We'll notify you 30 days before any price changes

7. Service Availability

We strive for 99.9% uptime but cannot guarantee uninterrupted service. We may:

  • Perform scheduled maintenance with advance notice
  • Temporarily suspend service for emergency maintenance
  • Modify or discontinue features with reasonable notice

8. Termination Rights

Your Rights

You may terminate your account at any time from your account settings.

Our Rights

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for other legitimate business reasons. We'll provide notice when possible.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COGNITIVEX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

10. Dispute Resolution

For any disputes arising from these Terms:

  • First, contact us to attempt informal resolution
  • If unresolved, disputes will be handled through binding arbitration
  • Class action waivers apply

11. Changes to Terms

We may modify these Terms at any time. We'll notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

13. Contact

Questions about these Terms? Contact us at legal@cognitivex.ai