We're Here to Help

Get the support you need to build with CognitiveX

Support by Plan

Free

Community Support

Channels:

DiscordDocumentation
  • Community help
  • Self-service docs
  • Public Q&A

Pro

24-48 hours

Channels:

EmailDiscordDocs
  • Email support
  • Priority Discord
  • Video tutorials

Enterprise

4-8 hours

Channels:

All channels + Dedicated Slack
  • Priority support
  • SLA guarantees
  • Dedicated account manager
  • Custom training

Self-Service Resources

Documentation

Comprehensive guides and API reference

Video Tutorials

Step-by-step walkthroughs

Troubleshooting

Common issues and solutions

FAQ

Frequently asked questions

Submit a Support Ticket

Common Issues & Solutions

Connection Issues

Check your API keys and network connectivity. Verify your firewall settings allow outbound connections.

Slow Performance

Enable caching, optimize your queries, and consider upgrading your plan for higher rate limits.

API Rate Limits

Implement exponential backoff and request batching. Upgrade your plan for higher limits.

Authentication Errors

Regenerate your API key and ensure it's properly configured in your environment variables.

System Status

All systems operational

View Status Page →

Enterprise Emergency

Critical issues for Enterprise customers

emergency@cognitivex.ai